Frequently Asked Questions
Welcome to our FAQ page — your go-to for everything AZORZA. If you can’t find what you’re looking for, our team is always here to help. Just email us at info@azorza.com and we’ll get back to you within 1 business day.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the selected shipping method.
Do you ship internationally?
Yes, AZORZA ships worldwide to most countries.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Can I change or cancel my order?
If your order has not yet been processed, please reach out to us via email as soon as possible and we will do our best to assist you.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for eligible items in unused and original condition.
Can I exchange an item?
Yes, exchanges are available depending on stock availability.
Are sale items eligible for returns?
Sale items may be subject to different return conditions. Please refer to the product description for full details.
How do I start a return?
To initiate a return, please contact us via email and we will guide you through the process.
Products & Sizing
How do I choose the right size?
A detailed Size Guide is available on each product page to help you find your perfect fit.
What if I am between sizes?
We generally recommend choosing the larger size for a more comfortable fit.
Will the color look exactly the same as in the photos?
We aim to present all products as accurately as possible, however slight variations may occur due to lighting and screen settings.
Are your items true to size?
Most items are true to size unless otherwise stated in the product description.
Payments & Discounts
What is the return policy?
We currently accept secure payments via Shopify Payments and other available options at checkout.
Can I use multiple discount codes?
Only one discount code can be applied per order unless stated otherwise.
Why is my discount code not working?
Please check the code’s validity, terms, and correct spelling.
Is checkout secure?
Yes, all payments are processed through encrypted and secure systems.
Customer Care
How can I get support?
All customer support is handled via email. Please contact us and we will respond as soon as possible.
How long does it take to receive a response?
We typically respond to all emails within 24–48 business hours.
Can I receive long-term support?
Yes, our team is always available via email to assist you whenever needed.
What information should I include in my email?
Please include your order number and a clear description of your request so we can assist you efficiently.
Care & Quality
How should I care for my items?
Always follow the care instructions provided on the product label.
Will my item shrink after washing?
Following the care instructions will help maintain the quality, shape, and longevity of your garment.
How do you ensure product quality?
All items are carefully inspected before shipping to ensure they meet our quality standards.
Other Questions
Will sold-out items be restocked?
Some popular items may be restocked depending on demand and availability.
How can I stay updated on new arrivals?
Join our VIP list to receive early access to new collections, exclusive offers, and updates.
Do you offer gift cards?
Gift card availability may vary and will be displayed on the website when active.
Where is AZORZA based?
AZORZA is an online fashion brand serving customers worldwide.