Returns Policy
At AZORZA, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to assist you.
📦 Eligibility for Returns
You may request a return within 7 days of receiving your order if:
- The item arrives damaged or defective
- You receive the wrong item
- The product is significantly different from its description
Supporting evidence (photos or videos) may be required to process your request.
❌ Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind after purchase
- Incorrect size selected by the customer
- Items that have been worn, washed, or used
- Sale or discounted items (if stated)
Solutions
Once your request is reviewed, we may offer:
- A replacement
- A partial refund
- A full refund
In most cases, returns are not required to speed up the process.
Return Shipping
In rare cases where a return is required, the customer may be responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Approved refunds are processed within 5–10 business days and will be returned to your original payment method.
📩 Contact
For any return requests, please contact:
Please include:
- Order number
- Description of the issue
- Photos or videos